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| Guest Review: 1 |
by c h of
Healdsburg |
Posted Date: 2012-04-05 |
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| I called the hotel the day before to check on shuttle service from the John Wayne Airport. They said if I arrived after 10pm, to call the hotel and they'll come pick me up. I arrived at 10pm, called the hotel at 10:04 and they didn't answer. Eh? No answer?? I had to call 6 more times, each time letting it ring 20 +times. When the woman finally answered she said "Oh no, the shuttle ends at 10pm." I explained my earlier conversation with the hotel and she just kept saying "no, sorry, the shuttle service ends at 10pm." Not very customer oriented. (In hindsight, I should have asked for the Mrg on Duty.) At this point it was probably 10:10pm. I was not happy about that. I took a cab, the cab driver took me to the other airport embassy suites (I wasn't aware there was two of them & he didn't ask me which one). At any rate, the other Embassy suites (Irvine) was much nicer, their shuttle runs till 11pm. Their shuttle driver took me to the other hotel which is much more dated - probably nice about 30 years ago. This hotel is geared more for family travelers vs. biz travel. At any rate, next time I'll stay at the Irvine location instead (biz travel). One positive note, the bed was very comfortable, toiletries were nice, but shower power, not so great. |
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| Guest Review: 2 |
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Posted Date: 2012-03-28 |
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| This was a very nice stay. Only complaints was parking was diffcult at times and road construction across the street was a noisy at 6 a.m. |
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| Guest Review: 3 |
by Ashli M of
Lakewood, CA |
Posted Date: 2012-03-27 |
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| I always come to this ES. By far the best happy hour snacks and breakfast ever. Only disappointing thing, they changed their restaurant menu and no longer carry the calamari. Super upset over that since it was my fav. Good amount of food places within a few mile radius. |
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| Guest Review: 4 |
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Posted Date: 2012-02-24 |
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| Decent price with lots of included extras. Free shuttle to airport, full breakfast, pool, exercise room, computer room with printers. Car rental on premises. |
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| Guest Review: 5 |
by Kristie K of
Southern California |
Posted Date: 2012-02-23 |
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| A beautiful hotel, both inside and out. Easy access to freeway and to all near by "must-see" sights. Near the Orange County Airport, but not so close that you could hear airport noise. A daily delicious made to order breakfast buffet and a nightly reception included in room rate. Beautiful in-door pool and spa. An exercise room adjacent to the pool with a variety of modern machines and some free weights.
It was nice to have a hotel offer a managers reception nightly with a 2 drink hosted bar and a decent assortment of snacks which was also included in the room rate, as this hotel did. Staff was helpful. We had a booking glitch and the front desk did their best to help sort it out. We would definately stay here again and highly recommend this hotel to all traveling through this area. |
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| Guest Review: 6 |
by Mark R of
Sacramento, CA |
Posted Date: 2012-02-10 |
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| There is an Embassy Suites in Irvine. If you are visiting someone at UC Irvine, this hotel is just as close and less expensive. As always, breakfast was yummy and pool was warm. |
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| Guest Review: 7 |
by Corky L of
Laguna Hills, CA |
Posted Date: 2012-01-31 |
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| During our stay the only charge to the room was once for room service. The room was paid for already, but we found almost $100.00 in charges pending at our bank we got home. We called the hotel and were told they would be dropped and not go through as cleared in a couple of days. Question is why were they there in the first place?
Other than that it was great and we are now converts for our travels! |
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| Guest Review: 8 |
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Posted Date: 2012-01-23 |
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| esta muy bien situado, de muy facil acceso y un gran servicio, muy recomendable para familias con niños. |
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| Guest Review: 9 |
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Posted Date: 2012-01-09 |
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| Hotel breakfast and service was very good.
Room carpets needs to be changed as they were
smelling bad dampness and so do the room.
thanks for asking.
Khizra
Take care. |
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| Guest Review: 10 |
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Posted Date: 2011-12-30 |
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| Beautiful Christmas decor. Fantastic service from the waiters in their "fine dining" restaurant. Most of the front desk are very nice especially the males. |
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